1. Introduction

Totally Landscapes (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. It applies to all users of our website at totallylandscapes.co.uk.

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Totally Landscapes is a landscaping business based in Norwich, operating across Norfolk. You can contact us at:

Website: totallylandscapes.co.uk Phone: 07766 866 012

3. What data we collect

When you submit an enquiry or consultation request via our website, we collect the following:

• Your name
• Your email address
• The type of service you’re enquiring about
• Any details you provide in the free-text message field

We may also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This is collected via cookies and analytics tools (see Section 7).

4. How we use your data

We use the information you provide to:

• Respond to your enquiry or consultation request
• Provide you with a quote for our services
• Communicate with you about your project
• Comply with any legal obligations

We use technical and analytics data to understand how our website is being used and to improve its performance.

Our lawful bases for processing your data are:

• Legitimate interests — to respond to enquiries and provide our services
• Consent — for any non-essential cookies or marketing communications (where applicable)
• Legal obligation — where we are required by law to process your data

5. How long we keep your data

We will only keep your personal data for as long as is necessary for the purposes set out in this policy. Enquiry and contact data is typically retained for up to two years, after which it is securely deleted unless we have an ongoing business relationship with you.

6. Who we share your data with

We do not sell, rent, or trade your personal data. We may share it with trusted third parties who help us operate our website and business, such as our website platform provider (WordPress) and form processing tools. These parties are only permitted to process your data on our behalf and in accordance with our instructions.

We may also disclose your data if required to do so by law or in response to a valid legal request.

7. Cookies

Our website uses cookies — small text files placed on your device — to improve your experience and to help us understand how the site is used. We use the following categories of cookies:

• Functional — essential for the website to operate correctly
• Preferences — to remember your settings and choices
• Statistics — to collect anonymised data about how visitors use our site
• Marketing — to track visits and support any advertising activity

When you first visit our website, you will be asked to consent to non-essential cookies. You can change your preferences at any time using the cookie consent tool on our site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access — you can request a copy of the data we hold about you
• Rectification — you can ask us to correct any inaccurate data
• Erasure — you can ask us to delete your data in certain circumstances
• Restriction — you can ask us to limit how we process your data
• Objection — you can object to our processing of your data where we rely on legitimate interests
• Portability — you can request your data in a portable format in certain circumstances

To exercise any of these rights, please contact us using the details in Section 2. We will respond within one month of receiving your request.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.